Helpful guides and straightforward support from real people in WA.
Choose a topic below for straightforward, step-by-step help.
Not sure where to start? Choosing a plan, your domain, welcome email and the basics of getting online.
Set up your HostingServicesWA email on Mac, iPhone, iPad, Outlook and Webmail.
Log in to cPanel and learn where to find the hosting tools you are most likely to use.
Create an additional mailbox for your domain from within cPanel.
Set up an automatic reply for holidays, absences or acknowledgement messages.
Can't find what you need? Get in touch and we'll be happy to help.
Quick answers to some common hosting, email and domain questions. We’ll add more useful questions here over time.
For many customers, 5GB–10GB is a good starting point, particularly if you will be using your hosting account for email. Attachments, photos and documents can gradually use more space than expected. Regular housekeeping and storing older mail locally on your computer can help reduce the amount of server space you use.
You are not locked into a contract, so your HostingServicesWA plan can be upgraded or downgraded later if your needs change.
Yes. If you find you need more — or less — space, just contact HostingServicesWA and we can help change your plan. You do not need to get the choice perfect on day one.
Yes. Your domain can remain with its existing provider and be pointed to your HostingServicesWA hosting account, or we can help transfer the domain to HostingServicesWA so your domain and hosting can be managed in one place.
Add /webmail to the end of your own domain name. For example: https://myexampledomain.com.au/webmail. Log in using your full email address and your email password.
auDA (the .au Domain Administration) is the not-for-profit organisation that administers Australia’s .au domain name system. It sets and administers the rules for Australian domain names such as .com.au, .net.au, .org.au, .id.au and .au.
In simple terms, HostingServicesWA can register and manage your domain name for you, while auDA oversees the rules and operation of Australia’s .au domain system. Visit the auDA website →
If you cannot access your website or email, it does not necessarily mean the HostingServicesWA server is down. The problem could be with your internet connection, DNS, your device or an individual website.
You can use Down for Everyone or Just Me → to check whether your website can be reached from elsewhere. If your website appears to be unavailable to everyone, or you are also having problems with email, contact HostingServicesWA and we’ll investigate it for you.
HostingServicesWA hosting services are renewed annually. Around 30 days before your hosting is due for renewal, we’ll send you an invoice for the next hosting period.
You can pay the invoice at any time from when you receive it up until the due date shown on the invoice. There is no need to wait until the due date to make payment.
Once payment is received, your hosting will continue as normal for the next hosting period. If you no longer require your hosting service, or you’re unsure about anything on your renewal invoice, simply contact HostingServicesWA before the due date and we’ll be happy to help.
Can’t find what you need in our Support Centre? Drop us an email and let us know how we can help. We’ll get back to you as soon as possible — usually within 24 hours, and often much sooner.
